Bacchus Rewards Program:
Official Terms and Conditions
Welcome to the official Bacchus Rewards program, your key to unlocking an elevated experience at our premier video gaming lounge. We believe in rewarding our loyal guests, and this program is designed to do just that. On this page, you will find the complete terms and conditions that govern the Bacchus Rewards program. We encourage you to read through these details to fully understand how you can earn points, receive exclusive offers, and make the most of every visit. These guidelines are in place to ensure a fair, consistent, and enjoyable experience for all our members. Understanding the framework of the program, from earning rates to redemption options and member eligibility, empowers you to maximize your benefits. Our goal is to provide a transparent and valuable loyalty system, and these terms are the foundation of that commitment to you, our valued guest.
By participating in the Bacchus Rewards program, you agree to these terms and conditions. We have created this framework to protect both our members and the integrity of the loyalty system. It allows us to consistently offer valuable rewards, from new member offers to ongoing promotions. Please remember that we reserve the right to modify the program at any time, and your continued participation signifies your acceptance of any changes. For any questions, please visit our Frequently Asked Questions page or speak with a member of our team.
A Detailed Guide to Your Bacchus Rewards Membership
The Bacchus Rewards program is our way of saying thank you for choosing us as your preferred destination for entertainment, relaxation, and video gaming in the Metro East area. This comprehensive guide outlines every aspect of the program. Our commitment is to provide a rewarding experience that is both simple to understand and valuable to our guests. These terms and conditions are the official rules of engagement for the program.
Program Eligibility and Enrollment
Participation in the Bacchus Rewards program is open to all individuals who meet the legal age requirement for video gaming in Illinois.
- You must be 21 years of age or older to join and participate. A valid, government-issued photo ID is required for age verification upon enrollment and may be requested at any time during your visit. You can learn more about the legal age to play video slots in Illinois on our informational page.
- Membership is free. There is no cost to sign up for Bacchus Rewards.
- Enrollment can be completed in person at our lounge. Simply provide a valid ID and a mobile phone number to one of our friendly staff members.
- Membership is limited to one account per individual. Accounts are non-transferable and cannot be shared. Any attempt to create multiple accounts or transfer benefits may result in the termination of all associated memberships.
- Employees of Bacchus Slots & Lounge are not eligible to participate in the Bacchus Rewards program.
Earning and Tracking Your Rewards Points
The core of the Bacchus Rewards program is earning points through your gameplay on our video gaming terminals (VGTs). The process is designed to be seamless. Points are automatically tracked when you are actively checked in and playing. The rate at which points are earned is determined by Bacchus management and is subject to change. Factors influencing earning rates include the specific game played, amount wagered, and duration of play. Special promotions and events may offer opportunities to earn bonus points. Be sure to subscribe to our Bacchus Bulletins newsletter to stay informed about these special offers. Your current point balance can be checked at any time by asking one of our lounge attendants. Points will be credited to your account in near real-time as you play.
Redeeming Points and Match Play Offers
Your accumulated points are your currency for rewards. Points can be redeemed for Match Play, which provides you with free play on our VGTs. The redemption value of points for Match Play is set by management and will be clearly communicated. To redeem points, simply inform a staff member, who will verify your account and apply the requested reward.
In addition to point redemption, Bacchus Rewards members receive exclusive access to special promotions, including direct Match Play offers sent via text message. These offers are a direct benefit of membership and do not require point redemption. Offers are personalized and have specific expiration dates and usage rules, which will be detailed in the message you receive. Please note that Match Play and other promotional credits have no cash value and cannot be withdrawn as cash. They must be played on a video gaming terminal. Winnings from promotional play are paid out according to standard procedures.
Account Maintenance and Point Expiration
It is the member's responsibility to ensure their account information, particularly their mobile phone number, is accurate and up-to-date. This is crucial for receiving text-based offers and communications. To protect your account, you should never share your account details. Bacchus Slots & Lounge is not responsible for any lost or stolen rewards resulting from unauthorized account access.
To keep the program active and rewarding for our current guests, accounts may be subject to an inactivity policy. If a Bacchus Rewards account has no recorded activity (i.e., no points earned) for a period of 180 consecutive days, the entire accumulated point balance on that account will expire and be forfeited. We encourage you to visit us regularly to keep your account active and enjoy the benefits you have earned.
Program Modifications and Termination
Bacchus Slots & Lounge reserves the right, at its sole discretion, to modify, suspend, or terminate the Bacchus Rewards program at any time, for any reason, without prior notice. This includes the right to change earning structures, redemption values, benefits, and these terms and conditions. In the event of program termination, all unredeemed points and unused offers will be forfeited without any obligation or liability. We also reserve the right to revoke the membership of any individual who violates the program terms, engages in fraudulent activity, or violates the general code of conduct of our establishment. Any misuse of the rewards program or abusive behavior toward our staff or other guests will result in immediate termination of membership and forfeiture of all points and benefits.
Privacy and Communication
By enrolling in Bacchus Rewards, you consent to receive communications from us, which may include promotional offers, account updates, and newsletters sent via text message (SMS) and email. Standard message and data rates may apply. You can opt-out of these communications at any time by following the instructions provided in the message (e.g., replying "STOP" to a text). We are committed to protecting your personal information. Our handling of your data is governed by our Privacy Policy, which we encourage you to review. We will not sell your personal information to third parties.
Responsible Gaming
Bacchus Slots & Lounge is dedicated to promoting a safe and responsible gaming environment. The Bacchus Rewards program is intended for entertainment purposes only. We encourage all our guests to play responsibly and within their means. If you or someone you know has a gambling problem, help is available. We provide access to responsible gaming resources and support our staff with training to recognize and respond to signs of problem gambling. Remember to set a budget, know when to stop, and never chase losses. Gambling should always be a fun activity, not a financial necessity.
Do Bacchus Rewards points ever expire?
Yes. If a rewards account shows no activity (meaning no points are earned) for a continuous period of 180 days, the entire point balance will expire and be removed from the account. To prevent this, simply visit us and play using your rewards account at least once every six months.
Can I share my Bacchus Rewards account with a friend or family member?
No, Bacchus Rewards memberships are strictly non-transferable and are intended for individual use only. Each guest must be 21 or older and have their own account to earn points and receive offers. Sharing accounts may result in the termination of the membership.
How do I sign up for the Bacchus Rewards program?
Signing up is simple and free! On your next visit to our lounge, just present a valid, government-issued photo ID to any of our staff members. They will guide you through the quick enrollment process. You can find more details on our How to Join Bacchus Rewards page.
What is the difference between redeeming points and using a Match Play offer?
Redeeming points involves converting the points you have earned from gameplay into Match Play credits. A Match Play offer, on the other hand, is a promotional credit sent directly to you (often via text) that does not require you to use your earned points. You can learn more about how this works on our Bacchus Rewards points explained page.
What happens if I lose my rewards card or forget my member number?
Our program is linked to your mobile phone number, so you do not need to worry about a physical card. When you visit, you can check in with our staff using your phone number and a valid ID to access your account, earn points, and redeem any available rewards.
